How to access QIoT Suite Lite debug log?

Cheng Winnie

How to access QIoT Suite Lite debug log?

In this FAQ, we will introduce you how to access QIoT Suite Lite debug log when some error happened. You can download this debug log and transfer it to QNAP technical service engineer for solving your problem.

 

If you can log in to QIoT Suite Lite successfully then you may follow the steps to download log:

  1. In QIoT Suite Lite page > click> click “About”


  2. Click “Download debug log“


  3. Transfer “qiotdebug.tar.gz” file to QNAP technical service engineer 

 

If you can not log in to QIoT Suite Lite successfully then you may follow the steps to download log:

    1. Using SSH to login your NAS (Using admin account):
      Refer to : How to access QNAP NAS by SSH?

    2. Enter the below commands (You must connect to Internet to enter this command and confirm your NAS has connected with Internet):

      cd /share/Public && curl -k -o- https://raw.githubusercontent.com/qnap-dev/qnap-qiot-sdks/master/debug/qiotlogs.sh | sh
gzip qiotdebug.tar
    3. Go to QNAP NAS File Station > Public folder, download “qiotdebug.tar.gz” file and transfer it to QNAP technical service engineer.

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